Shipping policy
Shipping Policy
Last Updated: February 17, 2026
Brand: Petalia
At Petalia, every order is handled with care to ensure a smooth and reliable delivery experience.
Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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A confirmation email is sent immediately after checkout.
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Once shipped, a second email containing tracking details is provided.
Orders placed on weekends or public holidays are processed on the next business day.
During high-demand periods, processing times may be slightly extended.
Delivery Timeframes
Estimated delivery times:
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United States: 7–12 business days
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Canada: 7–15 business days
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United Kingdom: 7–12 business days
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Australia: 8–15 business days
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Europe: 7–15 business days
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Other regions: 10–20 business days
Delivery times are estimates and may vary depending on customs clearance, carrier logistics, weather conditions, weather disruptions, or seasonal volume.
Tracking Information
Every shipment includes a tracking number.
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Tracking details are sent via email once the order leaves the fulfillment center.
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Tracking updates may take 2–5 business days to fully activate in the carrier system.
If tracking information has not been received within 5 business days, please contact support.
Multiple Packages
Orders containing multiple items may arrive separately due to fulfillment logistics. Each shipment will include its own tracking number.
Customs & Import Fees
For international orders, customs duties or import taxes may apply depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.
Address Accuracy
Accurate shipping information must be provided at checkout.
If an incorrect address is entered, support must be contacted immediately. Address changes cannot be guaranteed once processing has begun.
Delivery Issues
If a package is marked as delivered but cannot be located:
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Verify the shipping address entered at checkout.
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Check with neighbors or household members.
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Contact the shipping carrier directly using the tracking number.
If further assistance is required, customer support will initiate a carrier investigation when appropriate.
Customer Support
For all shipping-related inquiries:
Email: petaliahelp@gmail.com
Response Time: 24–48 business hours