Refund policy

Return & Refund Policy

Last Updated: February 17, 2026
Brand: Petalia

At Petalia, quality and customer satisfaction are important. Due to the nature of our products and fulfillment process, the following return and refund terms apply.

Order Cancellations

  • Orders may be canceled within 12 hours of purchase only.

  • After 12 hours, orders enter processing and cannot be canceled.

To request cancellation within the allowed window, contact:
petaliahelp@gmail.com

Returns

Returns are accepted only under the following conditions:

  • The item arrives damaged or defective.

  • The wrong item was received.

To qualify:

  • A request must be submitted within 48 hours of delivery.

  • Clear photo or video evidence must be provided.

  • The product must be unused and in original packaging.

Returns are not accepted for:

  • Change of mind

  • Incorrect size/color chosen by the customer

  • Delays caused by carriers or customs

  • Minor variations in color due to screen differences

  • Incorrect shipping address provided at checkout

Unauthorized returns will not be accepted or refunded.

Return Shipping Costs

If a return is approved:

  • Customers are responsible for return shipping costs unless the error was confirmed to be on Petalia’s side.

  • Original shipping fees are non-refundable.

A return address will be provided only after approval.

Refunds

Refunds are issued only when:

  • A return is approved and the item is received and inspected, or

  • The package is officially confirmed lost by the carrier after investigation.

Approved refunds will be processed to the original payment method within 5–10 business days.

Petalia reserves the right to issue a partial refund if the returned item shows signs of use or damage caused by the customer.

Non-Refundable Situations

Refunds will not be issued for:

  • Packages marked as delivered by the carrier

  • Orders delayed due to customs or external carrier issues

  • Refusal to pay customs/import fees

  • Incorrect address entered at checkout

  • Failure to contact support within the required timeframe

Chargebacks filed without prior contact with support may result in being permanently restricted from future purchases.

Exchanges

Exchanges are not offered.
If eligible, customers may place a new order after return approval.

Contact Information

All return and refund requests must be sent to:

petaliahelp@gmail.com
Response time: 24–48 business hours